Jira Service Management

{"xsrfToken":"692b9637e25c44173b20082389d70b06cb93ccc6_lout","branding":{"id":"1","key":"ns","name":"NxtPort Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#20266b","headerLinkHoverBGColor":"#20266b","headerBadgeColor":"#20266b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/deb19152-fd09-4952-ab76-27787eee5b44/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MGNlMThkNS02NWM5LTRjZWMtYWNjNi05YjM3ZGY0ZjFhNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlYjE5MTUyLWZkMDktNDk1Mi1hYjc2LTI3Nzg3ZWVlNWI0NCI6WyJyZWFkIl19LCJleHAiOjE2OTU5MjUwNjMsIm5iZiI6MTY5NTkyNDQ2M30.z_GXJUdV9QLXyaSp2QOrD-zJwt96hv8IEhcRjnatNTg&client=90ce18d5-65c9-4cec-acc6-9b37df4f1a43&mode=fit","logoId":"deb19152-fd09-4952-ab76-27787eee5b44","isLogoAvailable":true,"helpCenterTitle":"Welcome to the NxtPort Support Center","sharedPortalName":"NxtPort Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het NxtPort Helpcentrum","sharedPortalName":"NxtPort Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the NxtPort Support Center","sharedPortalName":"NxtPort Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#123a6b","helpCenterTitleColor":"#f1f1f1","bannerMediaApiUrl":"https://api.media.atlassian.com/file/db2e601b-ffd5-4849-a0ba-c3f80ab6fc19/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MGNlMThkNS02NWM5LTRjZWMtYWNjNi05YjM3ZGY0ZjFhNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiMmU2MDFiLWZmZDUtNDg0OS1hMGJhLWMzZjgwYWI2ZmMxOSI6WyJyZWFkIl19LCJleHAiOjE2OTU5MjUwNjMsIm5iZiI6MTY5NTkyNDQ2M30.hejxG95NOix45SUED9v_AXS7klpvnw2tP0127IPvUa0&client=90ce18d5-65c9-4cec-acc6-9b37df4f1a43&height=300&mode=fit","bannerMediaApiFileId":"db2e601b-ffd5-4849-a0ba-c3f80ab6fc19","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ns","projectId":10001,"serviceDeskId":1,"name":"NxtPort Support","description":"Import Consignment | Export Manifest | Other NxtPort applications | Privacy and Security | General NxtPort Questions","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"161","name":"C-point login problems","descriptionHtml":"","callToAction":"C-point login problems","introHtml":"Can't log in? Forgot your user name/ password? We'll help you out!","icon":10558,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[29],"key":""},{"id":"160","name":"Export manifest (partially) not visible","descriptionHtml":"","callToAction":"Export manifest (partially) not visible","introHtml":"Can't see an export manifest for your agency in e-Balie? Report it here!","icon":10593,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[29],"key":""},{"id":"174","name":"Export Manifest Onboarding","descriptionHtml":"","callToAction":"Export Manifest Onboarding","introHtml":"Use this form to submit a new export manifest configuration","icon":10593,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[29],"key":""},{"id":"98","name":"Login & Registration","descriptionHtml":"","callToAction":"Login & Registration","introHtml":"Having a problem with accessing our platform? We'll be happy to help!","icon":10504,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[1],"key":""},{"id":"131","name":"Missing consignment information","descriptionHtml":"This form is only for reporting missing Import Consignment data. Enter the vessel & consignment information here, so we can assist you faster.","callToAction":"Missing consignment information","introHtml":"Having an issue with accessing Import Consignment data? Report it here","icon":10593,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[24],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[24,29],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"8","name":"User account support","descriptionHtml":"","callToAction":"User account support","introHtml":"","icon":10499,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1],"key":""},{"id":"63","name":"Access rights","descriptionHtml":"Please complete as much information as you can to improve the time to solve your request","callToAction":"Access rights","introHtml":"Request specific access for NxtPort (API documentation, 3rd party developers, ...)","icon":10458,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"96","name":"CPu Billing & Payment","descriptionHtml":"","callToAction":"CPu Billing & Payment","introHtml":"For questions about the payment requirements","icon":10484,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"97","name":"CPu Information Request","descriptionHtml":"","callToAction":"CPu Information Request","introHtml":"Can't find the information you need about Certified Pick up in our knowledge base? Let us know!","icon":10498,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"100","name":"CPu Technical Support Request","descriptionHtml":"Note: in order to complete this form your company must already be registered for Certified Pick up. If you have problems with your registration, please use the \"Login & Registration\" form.","callToAction":"CPu Technical Support Request","introHtml":"Need any technical help on the CPu platform? We're here to help!","icon":10472,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"95","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Requests received via e-mail","icon":10492,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"18","name":"GDPR","descriptionHtml":"","callToAction":"GDPR","introHtml":"All questions related to the GDPR legislation","icon":10510,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"15","name":"Participate as a Data Provider","descriptionHtml":"","callToAction":"Participate as a Data Provider","introHtml":"I want to share my data in an existing Use Case.","icon":10503,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"16","name":"Provide new data or data sets","descriptionHtml":"","callToAction":"Provide new data or data sets","introHtml":"I want to share data for new use cases","icon":10473,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"26","name":"Responsible Disclosure","descriptionHtml":"","callToAction":"Responsible Disclosure","introHtml":"Please let us know if you received unauthorized documentation or information, or if you've discovered a vulnerability in our system.","icon":10480,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"27","name":"Security questions","descriptionHtml":"","callToAction":"Security questions","introHtml":"If you have any general security questions or concerns or want to discuss more in depth with someone, please let us know","icon":10491,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"20","name":"Service Level Agreements","descriptionHtml":"","callToAction":"Service Level Agreements","introHtml":"All questions related to the NxtPort Service Level Agreement","icon":10481,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"99","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"See an area where we can do better? We're all ears!","icon":10490,"iconUrl":"https://nxtport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":24,"name":"Import Consignment"},{"id":29,"name":"Export Manifest"}],"orderMapping":{"16":[161,100,98,97,96,5],"29":[174,161,160,4],"1":[98,1,8],"24":[131,4],"5":[99,27,26,18],"4":[1,63,5,4],"15":[1],"3":[1,15,16,5,4],"6":[1,5,4],"2":[8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cfa4acde-02cf-3062-a05c-fa7f337593f9","appLinkName":"System Confluence","appLinkUrl":"https://nxtport.atlassian.net/wiki","spaceKey":"NS","spaceName":"NxtPort Support","spaceUrl":"https://nxtport.atlassian.net/wiki/spaces/NS","isServer":false},"labels":[],"projectKey":"NS","serviceDeskId":1,"kbLinkDomainURLs":["https://nxtport.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NS","userLanguageHeader":"General NxtPort Support","userLanguageMessageWiki":"Take a look at our <a href=\"https://documentation.nxtport.com/data-services/data-services-overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">application overview</a> to see for which applications you can request support. If you need support on Certified Pick up, check out the <a href=\"https://documentation.nxtport.com/certified-pickup/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Certified Pick up Help Center</a>.","defaultLanguageHeader":"General NxtPort Support","defaultLanguageMessage":"Take a look at our [application overview|https://documentation.nxtport.com/data-services/data-services-overview] to see for which applications you can request support.\nIf you need support on Certified Pick up, check out the [Certified Pick up Help Center|https://documentation.nxtport.com/certified-pickup/].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"NxtPort Support Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://nxtport.atlassian.net/wiki","kbLinkDomainURLs":["https://nxtport.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fnxtport.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyZDgyNzVjODNmYjA0ODIwNDg1NmUwMjIyNmI0ODJkNmJkZTZjMjNlNTNlODFiODcwZmVmYzQ0NTBlODRlODZiIiwiaXNzIjoiMTkxNDJhOGYtYjAxNi0zYjllLWJjNGYtMTU1MjI3OTJmNmExIiwiY29udGV4dCI6e30sImV4cCI6MTY5NTkyNTM2MywiaWF0IjoxNjk1OTI0NDYzfQ.uDcJDk5a3dkGzzH-tdnv7_PT3Sz6xfizoTT6HmKhdzU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjE5MTQyYThmLWIwMTYtM2I5ZS1iYzRmLTE1NTIyNzkyZjZhMSIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6Ik5TIiwiaWQiOiIxMDAwMSJ9fX0sImV4cCI6MTY5NTkyNTM2MywiaWF0IjoxNjk1OTI0NDYzfQ.JgimfZ99oI3eKS12ed7MGH2PNj3nCdmaKd_aVftZJ1Q\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"NS\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"NS\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Brussels\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://nxtport.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}