Jira Service Management

{"xsrfToken":"cc44fb6a-0754-4e5a-89ac-e0f917408f77_e75842e3bb142b08aad0a117872fdee31b66f1fa_lout","branding":{"id":"1","key":"ns","name":"NxtPort Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#20266b","headerLinkHoverBGColor":"#20266b","headerBadgeColor":"#20266b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/deb19152-fd09-4952-ab76-27787eee5b44/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMjAwODE3VDA1MDMzNCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiOTBjZTE4ZDUtNjVjOS00Y2VjLWFjYzYtOWIzN2RmNGYxYTQzIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTpkZWIxOTE1Mi1mZDA5LTQ5NTItYWI3Ni0yNzc4N2VlZTViNDQiOlsicmVhZCJdfSwibmJmIjoxNjM1MjgzODc5LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2MzUyODQ0NzksImlhdCI6MTYzNTI4Mzg3OSwianRpIjoiMTIyMDhjNjAtOGRjNi00YTczLWExNzItMThhYzlmYWM4OTg0In0.ZObAP0JUJ7foBrEr1M-nBwkG2is9--S2JwYUaL-0rfT1OxghSXyWVQNq2BBceMS_wsCaZqt6bMmzr3etEtuDja5yEry7qsUTVlB2yvwe0904HjvomjmyxscrsusYvv34hvOgweul0aNinZyd0pCu0XhfTCwKWHrPlg_s0XDqPzPaxTiJfz_8jstYgh-tZLd5_YEE7A40OkX-nyZYz4CRMTJaYfc95cAfEflIx58X9mZLpmfUZYxn5jYz_8jcpOs_anpzv-RKEpZK84iR1i8tWh1RgtUh6Qcrh7HIqWmy5dCHWEN3mvhsNo1k-u5Vlg85OeDnI158xS3BFDEJPq0utA&client=90ce18d5-65c9-4cec-acc6-9b37df4f1a43&issuer=micros-group%2Fjira&mode=fit","logoId":"deb19152-fd09-4952-ab76-27787eee5b44","isLogoAvailable":true,"helpCenterTitle":"Welcome to the NxtPort Support Center","sharedPortalName":"NxtPort Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the NxtPort Support Center","sharedPortalName":"NxtPort Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5a90dc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/89bad5e1-7268-4806-9c33-2a51cd722ee5/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMjAwODE3VDA1MDMzNCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiOTBjZTE4ZDUtNjVjOS00Y2VjLWFjYzYtOWIzN2RmNGYxYTQzIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTo4OWJhZDVlMS03MjY4LTQ4MDYtOWMzMy0yYTUxY2Q3MjJlZTUiOlsicmVhZCJdfSwibmJmIjoxNjM1MjgzODc5LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2MzUyODQ0NzksImlhdCI6MTYzNTI4Mzg3OSwianRpIjoiNzU1ZWVmZTQtYzhjYi00NDRkLTk4MjAtMTE4MTAxNDIzYTVlIn0.kAn4sfd9rEGIexLDGC69ar7fbVgUHZVFxVaMCLVVDfV9GDrGurisnKSspNuIcwryoyijGugCfuv4zQbO5h_pXIrR_E3HeX6DVPG_9ulwjfNwMF6FDijEm1Gvvzq7r04hbp3_EZaMfkc8ptyvMvUUt9QckWarYkapCM2cf3T35AnzUIph5MhuXrblA9bMbKf0kz7kb34PWTzyRKF--dZm-Z0nkg0oTQ9shQgoCVYPmy1IJ6tQBx8AC0_2g-0mf4zEhUvkiR93vOPCywVnnA2JVjqeov0KtHdzTmKo0gvzLbxf6tB-jJqJByqNWjUFYsf7e3MOTEhMxUwMbTfscy-FyA&client=90ce18d5-65c9-4cec-acc6-9b37df4f1a43&issuer=micros-group%2Fjira&height=300&mode=fit","bannerMediaApiFileId":"89bad5e1-7268-4806-9c33-2a51cd722ee5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ns","projectId":10001,"serviceDeskId":1,"name":"NxtPort Support","description":"Welcome! You can raise a NxtPort Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"22","name":"Connectivity Support","descriptionHtml":"","callToAction":"Connectivity Support","introHtml":"","icon":10503,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[],"key":""},{"id":"12","name":"Connection issue","descriptionHtml":"","callToAction":"Connection issue","introHtml":"Issues related to API keys and other connection problems","icon":10477,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[6,4],"key":""},{"id":"11","name":"Coding issue","descriptionHtml":"","callToAction":"Coding issue","introHtml":"All issues and questions related to development using the NxtPort API's","icon":10479,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[6,4],"key":""},{"id":"26","name":"Responsible Disclosure","descriptionHtml":"","callToAction":"Responsible Disclosure","introHtml":"Please let us know if you receive unauthorized documentation or information.","icon":10480,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[5],"key":""},{"id":"61","name":"Request Documentation Access","descriptionHtml":"","callToAction":"Request Documentation Access","introHtml":"In case you want to integrate your software with the API of eECD, you can use this form to request access.","icon":10469,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[],"key":""},{"id":"18","name":"GDPR","descriptionHtml":"","callToAction":"GDPR","introHtml":"All questions related to the GDPR legislation","icon":10510,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[5],"key":""},{"id":"21","name":"Registration","descriptionHtml":"","callToAction":"Registration","introHtml":"","icon":10470,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[],"key":""},{"id":"19","name":"Ethical hacking","descriptionHtml":"","callToAction":"Ethical hacking","introHtml":"You found a way to hack us and want to share this with us? We take the challenge!","icon":10508,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[5],"key":""},{"id":"20","name":"Service Level Agreements","descriptionHtml":"","callToAction":"Service Level Agreements","introHtml":"All questions related to the NxtPort Service Level Agreement","icon":10481,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[5],"key":""},{"id":"23","name":"Licences and Credits","descriptionHtml":"","callToAction":"Licences and Credits","introHtml":"","icon":10496,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10496","groups":[],"key":""},{"id":"24","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"","icon":10498,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[],"key":""},{"id":"25","name":"Bug reporting","descriptionHtml":"","callToAction":"Bug reporting","introHtml":"","icon":10476,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"27","name":"Security questions","descriptionHtml":"","callToAction":"Security questions","introHtml":"If you have any general security questions or concerns or want to discuss more in depth with someone, please let us know","icon":10491,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[5],"key":""},{"id":"13","name":"Submit your application","descriptionHtml":"","callToAction":"Submit your application","introHtml":"Interested in adding an API or APP to our marketplace? Your time to shine!","icon":10492,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[4],"key":""},{"id":"15","name":"Participate as a Data Provider","descriptionHtml":"","callToAction":"Participate as a Data Provider","introHtml":"I want to share my data in an existing Use Case.","icon":10503,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[3],"key":""},{"id":"16","name":"Provide new data or data sets","descriptionHtml":"","callToAction":"Provide new data or data sets","introHtml":"I want to share data for new use cases.","icon":10473,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10473","groups":[3],"key":""},{"id":"14","name":"Data sharing","descriptionHtml":"","callToAction":"Data sharing","introHtml":"Questions related to the sharing of data with/from other users of the platform.","icon":10506,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[6,3],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[1,6,4],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[1,6,3,4],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[1,6,3,4],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[1,6,3,4],"key":""},{"id":"63","name":"Access rights","descriptionHtml":"Please complete as much information as you can to improve the time to solve your request","callToAction":"Access rights","introHtml":"Request specific access for NxtPort (documentation, 3rd party developers, ...)","icon":10458,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[4],"key":""},{"id":"8","name":"User account support","descriptionHtml":"","callToAction":"User account support","introHtml":"","icon":10499,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":6,"name":"Data User"},{"id":3,"name":"Data Provider"},{"id":4,"name":"Developer"},{"id":5,"name":"Privacy and Security"}],"orderMapping":{"7":[25,24,23,22,21],"5":[27,26,18,20,19],"6":[1,12,14,11,5,7,4],"4":[1,12,63,11,5,7,13,4],"3":[1,15,16,14,5,4],"1":[1,8,5,7,4],"2":[8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cfa4acde-02cf-3062-a05c-fa7f337593f9","appLinkName":"System Confluence","appLinkUrl":"https://nxtport.atlassian.net/wiki","spaceKey":"NS","spaceName":"NxtPort Support","spaceUrl":"https://nxtport.atlassian.net/wiki/spaces/NS","isServer":false},"labels":[],"projectKey":"NS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":63,"projectId":10001,"form":{"name":"Access rights","descriptionHtml":"Please complete as much information as you can to improve the time to solve your request","callToAction":"Access rights","intro":"Request specific access for NxtPort (documentation, 3rd party developers, ...)","instructions":"Please complete as much information as you can to improve the time to solve your request","icon":10458,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Company name","description":"Provide the company name for which you are requesting access","descriptionHtml":"Provide the company name for which you are requesting access","required":true,"displayed":true},{"fieldType":"checkbox","fieldId":"customfield_10077","fieldConfigId":"10251","label":"Role","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10051","label":"Terminal operator","selected":false,"children":[]},{"value":"10052","label":"Ship Agent","selected":false,"children":[]},{"value":"10053","label":"Transport company","selected":false,"children":[]},{"value":"10054","label":"BCO","selected":false,"children":[]},{"value":"10055","label":"Forwarder","selected":false,"children":[]}]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide as much information as you can to identify why you request access to this information. Third party developers need to include the name of the customer(s) they are integrating.","descriptionHtml":"Please provide as much information as you can to identify why you request access to this information. Third party developers need to include the name of the customer(s) they are integrating.","required":false,"displayed":true},{"fieldType":"multiselect","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10055","label":"Arrival at Exit","selected":false,"children":[]},{"value":"10031","label":"Bulkchain","selected":false,"children":[]},{"value":"10059","label":"CCRM C-Point","selected":false,"children":[]},{"value":"10048","label":"Certified Pick-Up","selected":false,"children":[]},{"value":"10023","label":"Console","selected":false,"children":[]},{"value":"10117","label":"CPU registration","selected":false,"children":[]},{"value":"10116","label":"CPu timeout","selected":false,"children":[]},{"value":"10082","label":"Duwbakken","selected":false,"children":[]},{"value":"10054","label":"eBalie Direct Communication","selected":false,"children":[]},{"value":"10015","label":"eBalie+ notifications","selected":false,"children":[]},{"value":"10025","label":"eECD","selected":false,"children":[]},{"value":"10028","label":"Export Manifest","selected":false,"children":[]},{"value":"10129","label":"Green Lights","selected":false,"children":[]},{"value":"10012","label":"Import Consignement","selected":false,"children":[]},{"value":"10041","label":"Ingestion","selected":false,"children":[]},{"value":"10108","label":"International","selected":false,"children":[]},{"value":"10121","label":"ISGOTT","selected":false,"children":[]},{"value":"10056","label":"LiquidAPI (QronoPort)","selected":false,"children":[]},{"value":"10014","label":"NMOT - GLC","selected":false,"children":[]},{"value":"10049","label":"NoTN","selected":false,"children":[]},{"value":"10032","label":"NxtPort Platform","selected":false,"children":[]},{"value":"10053","label":"Port Directory","selected":false,"children":[]},{"value":"10090","label":"Portcall","selected":false,"children":[]},{"value":"10016","label":"PortCall+","selected":false,"children":[]},{"value":"10110","label":"portstays","selected":false,"children":[]},{"value":"10039","label":"Privacy","selected":false,"children":[]},{"value":"10008","label":"Reporting","selected":false,"children":[]},{"value":"10029","label":"Secured Container Release","selected":false,"children":[]},{"value":"10040","label":"Security","selected":false,"children":[]},{"value":"10000","label":"Technical Support","selected":false,"children":[]},{"value":"10057","label":"Terminal Events","selected":false,"children":[]},{"value":"10109","label":"Terminal Visits","selected":false,"children":[]},{"value":"10058","label":"Tresco Location","selected":false,"children":[]},{"value":"10026","label":"UN/Locode","selected":false,"children":[]},{"value":"10083","label":"Useless ticket","selected":false,"children":[]},{"value":"10017","label":"VesselStay","selected":false,"children":[]},{"value":"10013","label":"VGM","selected":false,"children":[]},{"value":"10030","label":"VisiGIP","selected":false,"children":[]},{"value":"10112","label":"voapk","selected":false,"children":[]},{"value":"10091","label":"Vopak Pilot","selected":false,"children":[]}]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"1","label":"Fatal","selected":false,"children":[]},{"value":"2","label":"Severe","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Minor","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/63","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/63","calendarParams":{"firstDay":0,"date":"2021-10-26T16:31:18-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cfa4acde-02cf-3062-a05c-fa7f337593f9","appLinkName":"System Confluence","appLinkUrl":"https://nxtport.atlassian.net/wiki","spaceKey":"NS","spaceName":"NxtPort Support","spaceUrl":"https://nxtport.atlassian.net/wiki/spaces/NS","isServer":false},"labels":[],"projectKey":"NS","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMjAwODE3VDA1MDMzNCIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiOTBjZTE4ZDUtNjVjOS00Y2VjLWFjYzYtOWIzN2RmNGYxYTQzIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwibmJmIjoxNjM1MjgzODc4LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2MzUyODUwNzgsImlhdCI6MTYzNTI4Mzg3OCwianRpIjoiNjlkYjdhNzYtMWRmZi00NDBiLWFjMjgtZGI0YzI5MDYyYWY1In0.T49o-5w0FJ4qK1cTQE8Bc_eNYJCnnp3NyBWDUQnKQUyl56gAyvPCMAWuCwiW47yzOOTXKfQZvPv90Qv7mwzqop39zTeooMbTJCGByEBFFaY7hQsbt9d1XShZqYDTtiigwdYAuwr6XPc_pW6tiBg6TLV5mxrlMqk37-naNLJr5peyJjxHuz0hkpj-_unYRzcqegpIMMB4WupzEHIOor3Yg1lgSoxqvVp-8hu7iAkJ1RvjabqEhs2XsBUMJMLk4PGfFzHWGluFGSIpHGee0yuW0f8IAycCen5WjVk_W1Ib-VHYDmQ5PARJXMn6TLJn_q0MkJgcVoDrQI3KT_tS9lc60w","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"90ce18d5-65c9-4cec-acc6-9b37df4f1a43","tokenDurationInMins":20},"hasProformaForm":false,"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}