Service Desk

{"xsrfToken":"cc44fb6a-0754-4e5a-89ac-e0f917408f77_ab4610041f168a914621af965df0904958dfe46d_lout","branding":{"id":"2","key":"esup","name":"eECD - Support Project","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#416b9c","headerLinkHoverBGColor":"#416b9c","headerBadgeColor":"#416b9c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/deb19152-fd09-4952-ab76-27787eee5b44/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MGNlMThkNS02NWM5LTRjZWMtYWNjNi05YjM3ZGY0ZjFhNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlYjE5MTUyLWZkMDktNDk1Mi1hYjc2LTI3Nzg3ZWVlNWI0NCI6WyJyZWFkIl19LCJleHAiOjE2MDM4OTQ5MzEsIm5iZiI6MTYwMzg5NDI3MX0.H6kbeRu83UcvVvIpSIPYoD5-GEzN8XZn1yx_fIDoBgY&client=90ce18d5-65c9-4cec-acc6-9b37df4f1a43&mode=fit","logoId":"deb19152-fd09-4952-ab76-27787eee5b44","isLogoAvailable":true,"helpCenterTitle":"Welcome to the NxtPort Support Center","sharedPortalName":"NxtPort Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the NxtPort Support Center","sharedPortalName":"NxtPort Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5a90dc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/89bad5e1-7268-4806-9c33-2a51cd722ee5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MGNlMThkNS02NWM5LTRjZWMtYWNjNi05YjM3ZGY0ZjFhNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5YmFkNWUxLTcyNjgtNDgwNi05YzMzLTJhNTFjZDcyMmVlNSI6WyJyZWFkIl19LCJleHAiOjE2MDM4OTQ5MzEsIm5iZiI6MTYwMzg5NDI3MX0.dMYr1WVeMLiXX26YmcKmwHsKvWjSx1Qd8bvEqv_wriE&client=90ce18d5-65c9-4cec-acc6-9b37df4f1a43&height=300&mode=fit","bannerMediaApiFileId":"89bad5e1-7268-4806-9c33-2a51cd722ee5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"esup","projectId":10039,"serviceDeskId":2,"name":"eECD - Support Project","description":"Welcome! You can raise a eECD - Support Project request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"28","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[8],"key":""},{"id":"62","name":"Integration documentation request","descriptionHtml":"","callToAction":"Integration documentation request","introHtml":"Use this type for access to the available integration documentation","icon":10478,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[8],"key":""},{"id":"29","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[8],"key":""},{"id":"30","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[8],"key":""},{"id":"31","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[8],"key":""},{"id":"32","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"33","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[8],"key":""},{"id":"34","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[8],"key":""},{"id":"35","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://nxtport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[28,62,33,29,30,31,34,35]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cfa4acde-02cf-3062-a05c-fa7f337593f9","appLinkName":"System Confluence","appLinkUrl":"https://nxtport.atlassian.net/wiki","spaceKey":"ESUP","spaceName":"eECD - Support Project","spaceUrl":"https://nxtport.atlassian.net/wiki/spaces/ESUP"},"labels":[],"projectKey":"ESUP","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"NxtPort Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://nxtport.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}