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- Contact the entity administrator and send him the link to this page. In case you are not aware who the admin is for your organisation, open a support ticket or reply to an existing ticket.
- The entity admin needs to login to the NxtPort console and edit the user account that was not able to complete it's registration. The status of the user will be listed as "Invited"
- Click on the edit button
- In the new screen, click on the + button underneath the "eECD roles" title
- Select the corresponding roles as defined in the table below
- Click on the "Save" button
The user is now able to register again to the platform. The synchronisation with the eECD platform will function as expected. In order to do so, the invited user needs to click again on the email he received from NxtPort allowing him to choose a password.
Info title Warning This needs to be done within a week of the original invitation as the invitation only lasts for this period. Should Should this period be over, please open a support ticket allowing us to further assist you.
- Once the user has re-entered his password and confirmed the step, he will receive a confirmation message. He is now able to use the application. As an admin, the status of the user is now set to "Active".
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